KNOW: 24-Hours Rule for Lufthansa

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Posted By: Sofia Jonas

Just after making the flight reservation, if any passenger has a change of plans, then they can always modify their without paying any charges. Lufthansa obeys the 24-hour rule, which lets the passengers cancel or make changes to the ticket free for 24 hours from the reservation. However, the rule is only applicable to flights that have a departure date of more than seven days. To learn more about the rules for cancellation, give a read to the airline's policies. You can also speak with Lufthansa customer service for any assistance or details about the airline's services.

Lufthansa flight cancellation policy:

  • The airline offers free cancellation on the bookings for the first 24 hours of flight reservation
  • For making any changes to your ticket after 24 hours of the reservation, the passenger has to pay some charges that depend on the ticket fare and destination.
  • You can modify the ticket as you choose by using the online mode or contacting customer service.
  • Passengers are allowed to cancel their ticket up to 3 hours before the departure time.
  • All the Lufthansa tickets come under the 24-hour rule, including non-refundable and basic fare tickets.
  • When the flight gets canceled by the airline's side, then you are entitled to receive a full refund or reschedule for free on another date.
  • The 24-hour cancellation policy of Lufthansa Airlines does not apply to award tickets and group reservations.
  • If you have booked the flight via a travel agent, then they might charge you some fee for making changes to the ticket, and only the travel agent will be able to modify your ticket.

Methods to make changes to your Lufthansa ticket:

There are a total of three different methods, including the online change, phone number, and the airline's counter, through which you can make changes to your ticket. Go through the given details to learn more about them and use the desired method for the modification:

Online ticket modification - Passengers can easily cancel or change their flight with the airline through the "My Booking" section on the website or the mobile application. You have to write down a few required details about the flight and can make the changes as you please. If you want to learn about the process of changing the booking online, then follow the mentioned points:

  • Navigate to Lufthansa's website or open their mobile application.
  • Select the "My Bookings" option and write your 
  • Then, you have to enter some flight details like the booking number and the passenger's last name.
  • After that, press the button to make the preferred changes to your ticket.
  • Follow the steps on your display, and you will immediately receive an email regarding the modification.

Call the phone number - You can also call the Lufthansa phone number (+1 800 645 3880) to make any changes to the ticket. The executive will give you all the relevant details and also assist with the process. Get answers to your questions with a quick response. Below are the instructions to connect via phone number for ticket modification: 

  • Place a call to the airline's contact number and choose your language.
  • After that, select the button for the desired service from the IVR instructions.
  • The call will then be connected with an executive.
  • Then, share the flight details and mention the changes you wish to make to your reservation.
  • The live person is going to provide you with the flight details and also make the changes.

Get to the airline's counter - When any of the above methods are not helpful, then you can also try visiting the airline's counter at the airport. Provide the ticket information and also explain your situation to the live person. They will get you all the relevant information and immediately make changes to the ticket. You can also ask the live person for any queries and receive a quick response with the answer.

How much fee do I have to pay for canceling the Lufthansa flight?

Any passenger who wants to cancel their flight with Lufthansa Airlines has to pay charges of around $200, which can be more depending on the ticket class and destination. The airline will charge will charge the cancellation fee from the refund amount. To avoid paying these extra charges, passengers can make the changes within the first 24 hours of the reservation.

How many days will it take to get a refund from Lufthansa?

Once the airline confirms your ticket cancellation, the refund can be processed in up to 15 working days. The amount will be credited using the same mode of payment. However, you can also check the status of your refund by visiting the airline's website or contacting customer service.

After going through the above information, you must have learned about "What is the 24-hour rule for Lufthansa?" and gotten details on the process. If you face any issue or need information regarding anything, then communicate with customer service and they will assist you with the query.

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